Refund & Cancellation Policy

I AM COCKROACH products are primarily made to order through a print-on-demand production process. Please review this policy carefully before placing an order.

1. Order Cancellation

Cancellation requests must be submitted before the order enters production. To request cancellation, email CONNECT@PEAKPERFORMERSCLUB.COM with:

• Customer name
• Order number
• Registered phone number
• Reason for cancellation

Once production begins, the order cannot normally be cancelled because the product is being manufactured specifically for the customer.

2. Change-of-Mind Returns

We do not normally accept returns or refunds for:

• Change of mind
• Personal preference
• Incorrect size selected by the customer
• Incorrect colour or product selected by the customer
• Minor colour differences caused by screen settings
• Minor print-placement variations
• Refusal to accept a correctly delivered order

Customers should review the size chart and product information before ordering.

3. Damaged, Defective, or Incorrect Products

You may request support when you receive:

• A damaged product
• A manufacturing defect
• A significant printing defect
• An incorrect product
• An incorrect size or colour different from the confirmed order
• A product damaged during transit

The issue must be reported within 48 hours of delivery. Send the following to CONNECT@PEAKPERFORMERSCLUB.COM:

• Order number
• Clear photographs of the product
• Photographs of the packaging
• A short video where necessary
• A clear explanation of the issue

4. Inspection and Approval

All claims are reviewed before approval. If the claim is approved, we may offer:

• Replacement of the affected item
• Reprinting of the product
• Store credit
• Refund, where replacement is not appropriate

The resolution will depend on the nature of the issue and product availability.

5. Refund Processing

Approved refunds will generally be processed through the original payment method. After we initiate the refund, the amount may take approximately 5–10 business days to appear, depending on the payment provider or bank. Payment-gateway or bank-processing timelines are outside our direct control.

6. Non-Delivery

Contact us if tracking shows delivery but the parcel has not been received, or if there has been an unreasonable delay. We will coordinate with the courier partner and provide an update after investigation. Incorrect or incomplete delivery addresses may affect eligibility for a refund or free replacement.

7. Failed Delivery or Return to Origin

If delivery fails because the customer is unavailable, the customer refuses the parcel, the address is incorrect, the phone number is unreachable, or repeated delivery attempts fail, the parcel may be returned to origin. Additional shipping charges may apply for reshipment.

8. Contact Us